Introduction:
Hermes is a well-known logistics and delivery service provider that operates in various countries around the world. However, like any other delivery service, there are instances where packages may not be successfully delivered to the recipient. In this article, we will discuss the common reasons why a Hermes delivery could not be made despite the recipient being at home, as well as the procedures and options available to address this issue.
Reasons for Failed Delivery:
One of the most common reasons why a Hermes delivery could not be made despite the recipient being at home is due to an unlocatable address. If the delivery driver is unable to find the specified address, they are unable to complete the delivery. In such cases, Hermes will typically notify the recipient via post about the failed delivery attempt.
Another reason for a failed delivery could be due to unforeseen circumstances such as road closures, weather conditions, or other external factors that may prevent the delivery driver from reaching the recipient's address. In these cases, Hermes will also notify the recipient about the failed delivery attempt and provide further instructions on how to proceed.
Options for Recipients:
When a Hermes delivery could not be made despite the recipient being at home, there are several options available for the recipient to ensure the successful delivery of their package. One option is to contact Hermes customer service to provide additional information or directions to help the delivery driver locate the address.
Alternatively, the recipient can also choose to pick up the package from the nearest Hermes distribution center or parcel shop. Hermes typically holds undelivered packages at the distribution center or parcel shop for a certain period of time, usually around 10 days, before returning the package to the sender.
It is important for recipients to act promptly upon receiving notification of a failed delivery attempt to avoid any delays or issues with their package. By following the instructions provided by Hermes and communicating with the customer service team, recipients can ensure that their package is successfully delivered to them.
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